I took four seniors to Zen Hearing for various issues. My aunt could not hear at all despite her wearing hearing aids. My uncle had lost his new hearing aid. Nikki worked with each individual to to meet their needs. By the time we left, my uncle had his old hearing aids reprogrammed so that he could continue using his streamer. My aunt, who at the start of the visit, by her own admission had indicated that her hearing was at a zero on a scale of 1-10, rated her hearing at a 7 or an 8 by the end of the visit. My mom and another uncle also had their hearing issues mitigated by the end of our visit. Nikki was compassionate, listened, reassured and met her clients needs such that all four of them rated the visit as a success despite the distance we had to travel to see Nikki. I would highly recommend Zen Hearing Clinic. It is definitely one of two go to hearing clinics in Calgary.