Nikki is absolutely wonderful – she is truly a gem! She is caring, helpful, attentive, and so patient. Nikki has been the go-to for my profoundly deaf super senior citizen Dad for many years. She actually listens to her patients and takes the time understand any concerns or issues that he or I have. We will follow her wherever she goes because she has been so amazing to work with to get his hearing aids working to such a high standard for his challenging situation. Highly recommend Zen Hearing for all your hearing needs